Identity verification
An authorised operator may ask for identity or age evidence. The exact documents and timing depend on its rules and the applicable requirements.
Before uploading documents
Check the request inside the official account area and read the privacy notice. Confirm what information is required, why it is needed and whether a secure upload route is provided.
- Do not send documents to an unsolicited chat contact.
- Use clear, current documents only as requested.
- Keep a note of submission date and reference.
If a document is rejected
Read the reason shown in the account. Common issues include an unreadable image or details that do not match the profile. Use verified support if the reason is unclear.
A practical check
A request for an identity document should say where to upload it. If it arrives through a social message or an unfamiliar link, sign in using the known site address and check for the same request there. Ask official support before sending anything.