Withdrawal steps
Use this sequence to review a cash-out request. Exact screens, limits and timeframes come from the operator’s current account area.
Submit the request
Open the verified cashier, check the withdrawable S$ balance and choose a supported destination in your name. Review the minimum, maximum, fee and any identity request before confirming.
- Record the request ID and time.
- Check the status in account history.
- Keep copies of the relevant payment and offer terms.
After submission
Approval by the operator and arrival at a bank or wallet are separate steps. If a status stalls past the published timeframe, use the withdrawal help checklist rather than cancelling and resubmitting blindly.
A practical check
Write down the S$ amount requested and the amount the account says is eligible. A difference may relate to fees, an uncompleted verification step or promotional restrictions. Ask for the specific rule rather than assuming the balance display is an error.