Withdrawal troubleshooting
A delayed or rejected withdrawal can come from an account check, payment detail or offer condition. Find its exact status first.
Check the request record
Open account history and note the request ID, S$ amount, method and timestamp. Compare the status with the operator’s published processing stages and timeframe.
- Pending review: check for an identity request.
- Rejected: read the reason and correct only what is required.
- Sent: ask the payment provider about its remaining processing time.
Escalate clearly
If the stated timeframe has passed, contact official support with the reference and status. Do not post identity documents or bank details in public forums.
A practical check
A rejected request should have a reason or support reference. If the stated reason is an account-detail mismatch, correct it only through the official account settings. Do not send documents to a contact who approaches you after a public complaint.