Understanding withdrawals
A withdrawal has an operator review and a payment journey. The time and available route depend on the service, account checks and method.
Before requesting money
Review the withdrawable balance, any offer conditions, identity status and the current S$ minimum or maximum. A displayed balance may include promotional value that has different rules.
- Use a payment destination in your own name where required.
- Check fees and any conversion before confirming.
- Keep the request ID and the status shown in account history.
If a request changes status
Pending, approved, sent and rejected can describe different stages. Read the operator’s published explanation, then use its verified support channel with your reference if the stated timeframe has passed.
A practical check
If a request is marked “sent” but funds have not appeared, note the approval time and ask whether the stated period is measured in calendar or business days. Contact the payment provider only through its own official channel after checking the operator’s reference.